One of South Australia’s most respected retirement living and aged care organisations, Kalyra, provides a diverse range of services focused on help and care, supporting people to enjoy their life at home or in their designed accommodations.
They offer three residential aged care homes at Belair, McLaren Vale and Woodcroft and five retirement living villages at Belair, Bellevue Heights, McLaren Vale and Woodside. Kalyra retirement villages are home to over 660 residents.
Tania Kelly, General Manager of Retirement Living at Kalyra, explains why they decided to implement Centrim Life’s Maintenance & Asset Management, one of the key features of our retirement village operations software, across the Kalyra retirement village portfolio.
Each village had a different way of working, we used hard-copy documents that had to be scanned to maintain records. We had to look in separate locations to find information and then double-check to ensure we had the right property for the resident we were attempting to contact.
Our previous maintenance system required the team to print each request and didn’t allow for job updates or progress tracking.
Overall, we spent a lot of time at our desks entering information, printing jobs, scanning forms, and searching records. Therefore, we needed a system that could significantly reduce administrative tasks to allow our team to work smarter and streamline our maintenance operations.
Previously, we didn’t have a central system or “source of truth” for resident records and information related to our properties. We needed a solution like Centrim Life that allowed us to simplify our processes by storing data in one centralised system. Centrim Life's retirement village operations software is now the repository for all data and information relating to our retirement village operations.
We are now able to log resident requests and view maintenance jobs, both at our desktops and by using the mobile app, even when we are out and about in the village. In addition, our village managers now have a dashboard where they can see everything they need to know about what is happening each day at their village, including resident birthdays, upcoming tasks and maintenance requests. Information is entered once and is automatically updated in multiple locations on the system and remains linked to both the resident and property views of the platform.
While apprehensive at the start, the Maintenance team are now using the mobile app daily to view and update jobs and email the jobs to a contractor if needed. Village Managers love that they can add notes, check contact information, update resident data and view the progress of a maintenance job at any time.
Maintenance staff like the feature where it lets them know if they have permission to enter a resident’s home if the resident is out. The mobile app also helps them to plan their day and the order of jobs based on the urgency and the type of request.
We like the fact that we are able to add forms and documents to the resident or property file rather than having to go in and out of various network drives and search through electronic folders to find important information, which usually takes up so much time when it is not in one repository area.
Our maintenance operations have been streamlined since we implemented Centrim Life; we would not be able to manage our maintenance operations without it. We highly recommend the system to other retirement villages, as it has been a game-changer for us!
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