One of South Australia’s most respected retirement living and aged care organisations, Kalyra, provides a diverse range of services focused on help and care, supporting people to enjoy their life at home or in their designed accommodations.
They offer three residential aged care homes at Belair, McLaren Vale and Woodcroft and five retirement living villages at Belair, Bellevue Heights, McLaren Vale and Woodside. Kalyra retirement villages are home to over 660 residents.
Tania Kelly, General Manager of Retirement Living at Kalyra, explains why they decided to implement Centrim Life’s Maintenance & Asset Management, one of the key features of our retirement village operations software, across the Kalyra retirement village portfolio.
What were the challenges you faced before implementing our Village Operations Software?
Each village had a different way of working, we used hard-copy documents that had to be scanned to maintain records. We had to look in separate locations to find information and then double-check to ensure we had the right property for the resident we were attempting to contact.
Our previous maintenance system required the team to print each request and didn’t allow for job updates or progress tracking.
Overall, we spent a lot of time at our desks entering information, printing jobs, scanning forms, and searching records. Therefore, we needed a system that could significantly reduce administrative tasks to allow our team to work smarter and streamline our maintenance operations.
Why did you choose our Village Operations Software?
Previously, we didn’t have a central system or “source of truth” for resident records and information related to our properties. We needed a solution like Centrim Life that allowed us to simplify our processes by storing data in one centralised system. Centrim Life's retirement village operations software is now the repository for all data and information relating to our retirement village operations.
