Retirement village operations software helped Kalyra streamline their maintenance operations



Case Study


One of South Australia’s most respected retirement living and aged care organisations, Kalyra, provides a diverse range of services focused on help and care, supporting people to enjoy their life at home or in their designed accommodations.

They offer three residential aged care homes at Belair, McLaren Vale and Woodcroft and five retirement living villages at Belair, Bellevue Heights, McLaren Vale and Woodside. Kalyra retirement villages are home to over 660 residents.  

Tania Kelly, General Manager of Retirement Living at Kalyra, explains why they decided to implement Centrim Life’s Maintenance & Asset Management, one of the key features of our retirement village operations software, across the Kalyra retirement village portfolio.

What were the challenges you faced before implementing our Village Operations Software?

Each village had a different way of working, we used hard-copy documents that had to be scanned to maintain records. We had to look in separate locations to find information and then double-check to ensure we had the right property for the resident we were attempting to contact. 

Our previous maintenance system required the team to print each request and didn’t allow for job updates or progress tracking.

Overall, we spent a lot of time at our desks entering information, printing jobs, scanning forms, and searching records. Therefore, we needed a system that could significantly reduce administrative tasks to allow our team to work smarter and streamline our maintenance operations.

Why did you choose our Village Operations Software?

Previously, we didn’t have a central system or “source of truth” for resident records and information related to our properties. We needed a solution like Centrim Life that allowed us to simplify our processes by storing data in one centralised system. Centrim Life's retirement village operations software is now the repository for all data and information relating to our retirement village operations.

We can now view and access everything, including our reports, in real-time via the Centrim Life dashboard or the mobile app, which was a huge incentive for us!
Tania Kelly
General Manager of Retirement Living, Kalyra

What are the benefits you have seen since implementing the Retirement Village Operations Software?

We are now able to log resident requests and view maintenance jobs, both at our desktops and by using the mobile app, even when we are out and about in the village. In addition, our village managers now have a dashboard where they can see everything they need to know about what is happening each day at their village, including resident birthdays, upcoming tasks and maintenance requests. Information is entered once and is automatically updated in multiple locations on the system and remains linked to both the resident and property views of the platform. 

How has staff reacted to using the Village Operations Software?

While apprehensive at the start, the Maintenance team are now using the mobile app daily to view and update jobs and email the jobs to a contractor if needed. Village Managers love that they can add notes, check contact information, update resident data and view the progress of a maintenance job at any time.

Maintenance staff like the feature where it lets them know if they have permission to enter a resident’s home if the resident is out. The mobile app also helps them to plan their day and the order of jobs based on the urgency and the type of request.

We like the fact that we are able to add forms and documents to the resident or property file rather than having to go in and out of various network drives and search through electronic folders to find important information, which usually takes up so much time when it is not in one repository area.

Our maintenance operations have been streamlined since we implemented Centrim Life; we would not be able to manage our maintenance operations without it. We highly recommend the system to other retirement villages, as it has been a game-changer for us!

For more information on the Retirement Village Operations Software – click here.  

If you would like to know more about our fully integrated solutions, please don't hesitate to get in touch with a member of our team.  

Experience our Retirement Village Operations Software for yourself!

Other Case Studies

Lifeview care home

How aged care facilities are saving vital hours through innovative technology

A group of four aged care facilities across Melbourne has been reaping the time-saving benefits offered by innovative technology.

St andrews canberra

How Person Centred Software Helps St Andrews Village Deliver Exceptional Care

St Andrews Village in Canberra first started on their journey with Mobile Care Monitoring 3 years ago having discovered Person Centred Software during an aged care conference.

Embracia care home

The Benefits of Implementing Person Centred Software in Aged Care Homes

Person Centred Software’s Mobile Care Monitoring system has enabled Embracia to document their day on the floor as they go, eliminating the risk of mistakes or elements being forgotten.

View all Case Studies