Build a culture of continuous improvement
Our Feedback and Quality Management solution powered by Centrim Life helps you gather feedback, manage incidents and track quality improvements in one place.
Trusted by leading care providers
Too much valuable feedback goes unheard
Residents, families and staff can provide some of the most valuable insights into your community. But when feedback, incidents and improvement actions are managed across different systems, it's harder to spot trends, demonstrate progress and drive meaningful change.
Without a clear process for reviewing and tracking feedback, valuable insights can be missed and opportunities for improvement harder to identify.
When incidents, complaints and improvement actions are recorded in different places, it's more difficult to maintain oversight and make sure issues are resolved.
Demonstrating how feedback has led to action can be challenging when evidence, actions and outcomes aren't linked together in one place.
Give everyone a voice
By giving residents, families and staff an easy way to share their views, you can identify opportunities for improvement, reduce admin and drive continuous quality improvement across your aged care home or retirement village.
Capture feedback through surveys, forms and digital channels, then manage it all in one place. With a clear record of comments, concerns and suggestions, your team can respond faster and make sure every voice is heard.
✔️ Customisable surveys
✔️ QR code feedback
✔️ Action plan for continuous improvements
✔️ Incident management
Make improvement easier to evidence
Feedback and incident management only create value when they lead to meaningful change. Our solution helps you track actions, monitor progress and record the outcomes of improvement initiatives.
With a clear audit trail of issues, actions and outcomes, it's easier to demonstrate progress, identify trends and build confidence among residents, families, staff and regulators.
How it works
Capture feedback, manage incidents and track improvement actions in one place, helping your team demonstrate a clear commitment to quality across your community.
Gather feedback from across your community
Collect feedback from residents, families and staff through surveys, forms and digital channels, making it easy for everyone to share their views.
Record incidents and concerns
Log incidents, complaints and quality issues in a central system, ensuring important information is captured consistently.
Review and assign actions
Turn feedback and incidents into clear actions, assigning responsibilities and keeping track of what needs to happen next.
Monitor progress
Track improvement actions from start to finish, helping managers stay on top of outstanding tasks and priorities.
Identify trends and opportunities
Bring feedback, incidents and quality data together to spot patterns, uncover recurring issues and identify areas for improvement.
Evidence continuous improvement
Maintain a clear audit trail of feedback, actions and outcomes, making it easier to demonstrate quality improvements, support compliance and build confidence with residents, families and regulators.Explore our software
Our app-based software simplifies communications, activities, maintenance, dining, customer feedback and more, all on one platform. Choose only the features you need.
Communications Management
Easily connect residents and families with real-time updates and secure messaging. Share care plans and enable relatives to track progress.
Visitor Management
Track visitors and enhance security with digital sign-ins and secure logs. Know where everyone is in a few clicks.
Operations Management
All-in-one operations management and community engagement tool. Simplify comms, dining, maintenance and more.
Dining and Ordering
Simplify kitchen operations with inventory and menu planning, dietary management, quality assessment and online ordering.
CRM
Streamline sales and enquiries with customer relationship management. Track interactions, book tours and generate reports.
Maintenance Management
Monitor maintenance, track assets and improve facility management. Streamline work with suppliers and stay connected via the app.
Resident and Property Services
Manage your retirement living village properties and store residents' essential information all in one place.
Lifestyle Management
Build a thriving community by creating and managing activities with real-time feedback.
PCS Care
Deliver consistent, person-led care with real-time oversight and connected clinical workflows.
Integration partners
Best-in-class organisations that integrate and work alongside our solutions, creating an ecosystem of care.
How much does Centrim Life Feedback and Quality Management cost?
Our software is priced per resident, with the flexibility to grow when you're ready.
