• Meeting the needs of AN-ACC 
• Supporting Monthly Care Statements
• Functionality
• Interoperability
• User-friendliness
• Security
• Scalability
• Evidence care on the go
  
  

When you manage an aged care organisation, you want to be sure about your care management software. You need a dependable, easy-to-use solution to smoothly support daily operations and care tasks. This way, you can avoid unexpected disruptions.

If you doubt the effectiveness of your current care management software, consider these key indicators that suggest it may be time for a change:

Does not meet the needs of AN-ACC 

Is your care management software solution suitable for AN-ACC? It should have all the essential features to ensure that your aged care home meets AN-ACC's requirements and secures funding.

You need a care management software solution that captures mandatory care time minutes easily and captures 100% of the data required for funding.

Furthermore, your care management software solution must be able to handle highly sensitive health information, which the care management software provider must protect to prevent unauthorised access and potential data breaches.

The company providing your care management software must also be ISO27001 accredited, ensuring higher security and regulatory compliance.

No support with Monthly Care Statements

Monthly Care Statements, a new transparency measure, is a written statement that aged care providers give to residents and their representatives monthly, summarising:

• The care the resident accesses
• Changes to the resident's health or care needs
• Other relevant events that occurred in the previous period

Your care management software should be able to create the Monthly Care Statements for you, making the process more automated and less manual when it becomes mandatory for aged care homes to give statements.

No regular enhancements or new functionalities

If your care management software lacks regular updates that introduce new features, functionality improvements, or security enhancements, it risks becoming outdated. This means the system diminishes its effectiveness in managing care and increases your system's vulnerability to security threats and other online risks.

To ensure the highest level of service and security, you should choose a company that prioritises ongoing investment in continuous improvement and development of its system.  

Bad customer service

Are you having trouble reaching the support or technical team? Are response times too long, or are you receiving unsatisfactory solutions to your issues? This may indicate that your current software supplier is not prioritising your needs. In such situations, seeking alternative suppliers who demonstrate a strong commitment to customer service is a good idea!

Look for companies that prioritise providing reliable support and have a track record of addressing customer concerns quickly and efficiently. In addition, it's crucial to ensure that you are not incurring additional costs for customer support.

Find a supplier who offers customer support at no extra charge. This will allow you to access assistance without worrying about hidden fees or unexpected expenses.

Not user friendly

User-friendly care management software refers to technology designed with the user experience in mind. It should prioritise ease of use, ensuring that aged care professionals can navigate it intuitively to complete their care-related tasks efficiently, regardless of their technical expertise.

The design should have a straightforward icon-driven interface that helps staff from more diverse backgrounds, i.e., English is a second language, and helpful features that guide users through various functions, making it accessible to everyone. Ultimately, user-friendly software should enhance productivity by minimising the learning curve and allowing carers to focus on their work rather than struggling with complicated systems.

See what aged care and retirement living providers say about Person Centred Software's icon-driven interface!

"Person Centred Software's care management software is straightforward to use, and the icon-driven interface is excellent for our non-IT literate and dyslexic care workers as well as care workers from CALD backgrounds with limited English proficiency; multilingual capability is essential for us." 

- Ada Cheng, CEO of the Australian Nursing Home Foundation 

"From a cultural perspective, it's much better to have icon-driven technology as it helps us to manage language barriers across our workforce. In addition, the quality of information the care managers are getting is much better – Person Centred Software's technology has simplified many processes, too." 

- Lyn Morgan, CEO and General Manager of Yass Valley 

"Person Centred Software's care management software is icon-driven, which makes it much easier for our non-English speaking staff to enter progress notes. All they have to do is select the icons, and the system automatically generates the progress notes for them, which has been incredibly valuable. Staff don't have to sit in front of the computer typing in progress notes at the end of their shift; they have the freedom to be with the residents they care for." 

- Mariola Suwart, Director of Nursing, Alexander Aged Care  

Limited scalability 

Limited scalability can hinder your aged care organisation from expanding its operations in response to market demand, creating significant risks to your success and growth.

Aged care providers should look for a care management software solution that offers cloud-based functionality.

This provides flexible storage options that adapt to your needs, allowing you to grow without concerns about storage limitations.

What you need to consider before switching aged care management software solutions

Aged care providers should consider several important factors when switching software providers to improve their daily operations and enhance care-related tasks.

Making the right choice can lead to better support for staff and residents, ensuring a higher standard of care and a more efficient workflow:

• It's crucial to allocate enough time for comprehensive research. Start by examining the offerings of each care management software provider available in the market. Schedule a demo with each supplier to better understand their solution and evaluate the expertise and efficiency of their staff. During these sessions, asking specific questions and thoroughly exploring the software's functionalities and features is essential to ensure they meet your organisation's requirements and expectations.
• Gather insights from other aged care providers and explore in-depth case studies and reviews to fully understand the available options.
• Evaluate the time and resources needed for training and implementation. Allocating adequate time for staff training is essential to ensuring everyone is fully prepared for the implementation process.
• Listen to your care staff. Involving frontline care workers in the decision-making process is crucial, as they will be the ones using the software. 

Gathering their input and addressing concerns can ensure a smoother transition and successful implementation.

To learn more, click here to read our blog on how to choose from a list of aged care software providers.

Choosing a supplier who prioritises person-centred care

Ensuring that individuals receive care and treatment tailored specifically to their needs

With over a decade of expertise in developing care management software solutions for the residential aged care and retirement living sectors across Australia, we are the ideal choice for your care organisation's software needs.  

Our care management software solution:

• Meets the needs of AN-ACC 
• Supports Monthly Care Statements
• Receives regular updates that introduce new features, functionality improvements, and security enhancements
• Interoperable
• Integrates with My Health Record
• User-friendly with an icon-driven interface
• Saves staff time
• Evidence's care on the go, in real-time
• Cloud-based and ISO 27001 accredited

Our cutting-edge care management software solutions are also designed with the individual in mind, helping to ensure that each resident receives appropriate person-centred care and treatment based on their needs and preferences.

From user interface design to overall functionality, this principle we uphold is intricately woven into every feature and element of our software.

Our very name, Person Centred Software, is a testament to this philosophy, emphasising our focus on prioritising individual needs.

Person-centred care is essential for compliance with the Aged Care Quality and Safety Commission. Our innovative care management solution helps your organisation implement a person-centred approach while ensuring adherence to regulations.

Click here to book a demo to learn more.  

Starting your journey with Person Centred Software: Your path to improvement

Getting started

We understand the challenges faced by aged care and retirement living providers and that navigating care management software options can be overwhelming; that's why we guide you through every step of the process.

Starting your journey with Person Centred Software is straightforward and transformative for your care organisation! Whether you're still using outdated paper-based systems or relying on another care software provider, our expert team is here to ensure a seamless transition.

To learn more, book a demo and talk with our friendly experts about how to get started.