02.14.2025 Angeline
For too long, the narrative around older Australians and technology has been outdated - painting a picture of seniors struggling to adapt to a digital world.
However, new research by Benetas challenges this stereotype, revealing that seniors are not only embracing digital tools but actively seeking ways to expand their online skills.
With 81% of Australians aged 65+ using technology to stay connected, and 85% reporting that they enjoy using the internet, it’s clear that digital inclusion isn’t a future ambition—it’s already happening.
For the retirement living sector, this presents both an opportunity and a responsibility: to ensure that the technology available in senior communities is inclusive, intuitive, and supported by robust education and engagement initiatives. This is where Person Centred Software’s Operations Management Software, powered by Centrim Life, and dedicated digital literacy programs come into play.
Digital Habits of Seniors
The Benetas Digital Inclusion & Cyber Safety Among Australian Seniors Research Study highlights key trends in how older Australians engage with technology:
- They are connected!
- 98% use email
- 93% send text messages
- 94% use mobile phones
- Video calls (48%) now outpace landline calls (45%)
- They are social!
- 76% of women and 62% of men aged 65+ use social media
- 50% engage daily
- They enjoy the Internet!
- 85% of older Australians report positive experiences online
This data highlights an exciting shift: seniors aren’t just using technology—they’re thriving with it. Now, the challenge for retirement living providers is to harness this digital appetite and ensure residents can safely and confidently engage with digital community platforms like Person Centred Software’s Operations Management Software, powered by Centrim Life.
Addressing the Challenges: Digital Literacy & Cyber Safety
Despite high engagement, the research also reveals key challenges:
⚠️ Cybersecurity concerns – 80% of seniors worry about protecting their personal information online.
⚠️ Lack of confidence – Only 10% feel very confident in their online safety skills.
⚠️ Educational gaps – Just 10% have received formal cyber safety training, despite 58% wanting to learn how to avoid scams.
To address this, Person Centred Software has partnered with IT for Retirees and Your Link to deliver digital literacy training supported through the federal government’s Goodthings Foundation - Be Connected program.
This initiative helps seniors:
✔️ Build confidence in using digital tools
✔️ Stay safe online with practical cyber safety training
✔️ Engage more freely and frequently with their community
What is means for Retirement Living Executives
If you’re looking to implement a Resident Engagement App, here are four critical areas to focus on:
- Digital Literacy Must Be Embedded
Providing a Resident App alone isn’t enough—you need a tailored digital literacy program. Residents should feel empowered, not intimidated when using a digital platform.
- Cybersecurity Support is Essential
With concerns about scams and data security, operators must provide clear, guidance on safe online practices. Trust is key to engagement.
- Engagement is a Two-Way Street
A digital platform isn’t just for notices—it should be a dynamic, interactive space where residents connect, learn, and participate in community life. Operators must ensure content is timely, relevant, and engaging.
- Ongoing Support Mechanisms Are Critical
Residents should have access to digital champions—whether staff or fellow residents who can offer guidance and encouragement as they navigate their digital community.
