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Jan 18, 2021

COVID-19 sparks shift to remote medication management for doctors and aged care facilities

Aged care facilities throughout Australia are benefitting from a ‘game changing’ new software, which allows doctors to review and amend the medication profiles of patients remotely whilst simultaneously updating resident care notes.

BESTdoctor, which has been developed by BESTmed, has been called a ‘godsend’ by doctors who have been able to use the software to continue seeing patients, without the need for physical contact, in the wake of COVID-19. Through the system, doctors can easily review and amend the medication profiles of patients based on real-time stats and in a way that wasn’t legally possible before due to physical signatures being required for medication supply purposes.

Currently in use by over 250 aged care facilities across Australia - with 161 of these signing up since COVID-19 struck in March 2020 - BESTdoctor services approximately 25,000 residents. Launched in 2018 and originally involving just 4 facilities, the software’s trial was extended at the height of the pandemic to help minimise disruption in the delivery of medication to residents on a larger scale.

Now, not only can doctors make any changes to patient medication profile and prescriptions remotely, but they can also benefit from BESTdoctor’s integration with Person Centred Software’s Mobile Care Monitoring, which allows them to see the latest care notes relating to a patient.

The integration works by allowing staff to document the delivery of medication through BESTmed’s software, which in turn is automatically stored in Person Centred Software’s Mobile Care Monitoring system. Taking away the need to enter data twice, the integration means that care notes are stored in one central location and kept constantly up to date, with the risk of errors minimised.

With over 250,000 care notes evidenced in Mobile Care Monitoring each day, the partnership between BESTmed and Person Centred Software provides health care professionals and aged care facilities with a 360 degree view of a resident’s situation at any given time. Furthermore, the integration has been proven to boost the efficiency of care staff by automating administrative tasks, freeing up valuable time for carers to spend with their residents instead of completing documentation.

Nass Hijazi, CEO of BESTmed said: “COVID-19 has certainly highlighted the need for aged care facilities to transition to systems that provide them with real-time access to data from any location. Feedback from BESTdoctor users has been that our software, which provides such access, has been a godsend in these difficult times and that a return to previous ways of working is unfathomable. When integrated with mobile clinical documentation systems, such as Mobile Care Monitoring, not only do these systems help in delivering timely patient care, but they also help in decision making, process improvement, efficiencies and compliance. They truly offer the best outcome for healthcare professionals, care staff and residents alike.”

Tammy Sherwood, CEO of Person Centred Software Australia, added: “We’ve found that the pandemic has served as a catalyst for aged care facilities that were previously reluctant to take the first steps on their journey to become fully digital, encouraging them to embrace technology and allowing them to transform the care they provide. Whilst there was fantastic progress last year, we hope other aged care facilities across Australia will join our customers on this digital journey, so that a complete digital transformation in aged care can be made.”

“In the meantime, we will continue to innovate and develop our system’s functionality bringing on new features as well as growing our ecosystem of care, integrating Mobile Care Monitoring with best-in-breed organisations, such as BESTmed, so that care outcomes can continue to improve and lives saved,” Tammy concluded.

For more information on BESTmed please visit

January 18, 2021

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