Have you got the right tech stack for retirement living?

In the retirement living industry, the focus is often on property and people, but there is a growing recognition of the importance of robust discussions around procedures, processes, and practices.

Australian demographer Simon Kuestenmacher emphasises the need to focus on technology as a key tool to meet the challenges brought by the 2030 population changes. The upcoming challenges include meeting consumer expectations, providing vital data for decision-making, streamlining and automating repetitive tasks, upskilling new starters, and meeting workforce expectations.

Drawing parallels with hotel management and strata property management, it becomes apparent that technologies used in these industries can offer valuable insights. Hotel operators commonly use a variety of technology stacks to manage their operations, enhance guest experiences, and streamline administrative tasks. These tech stacks typically include:

• Property Management System (PMS)
• Booking Engine
• Channel Manager
• Customer Relationship Management (CRM)
• Revenue Management System (RMS)
• Point of Sale (POS) System
• Business Intelligence and Analytics
• Housekeeping and Maintenance Management
• Guest Experience and Engagement
• Network and Security
• Payment Processing
• Human Resources and Payroll
• Integration and APIs
• Cloud-Based Solutions

Likewise, property managers use various technology stacks to streamline their operations, manage properties efficiently, and enhance tenant experiences. Common tech stacks used by property managers include:

• Property Management Software (PMS)
• Customer Relationship Management (CRM)
• Tenant Screening
• Accounting and Financial Management
• Maintenance and Work Order Management
• Online Rent Payments
• Document Management
• Marketing and Leasing
• Tenant Portals
• Inspection and Compliance Management
• Business Intelligence and Analytics
• IoT and Smart Home Technology
• Communication and Collaboration
• Legal and Compliance
• Utility Management
• Integration and APIs
• Cloud-Based Solutions
  
  

The complete solution for village operations!

Addressing the specific needs of the retirement living industry, our Operations Management Software covers 7 essential tech stacks in one complete easy-to-use platform. These include:

• Customer Relationship Management (CRM)
• Resident & Document Records
• Property & Document Records
• Lifestyle, Communications & Resident Engagement
• Feedback Management
• Maintenance, Asset & Supplier Management
• Dashboards, Reporting & Task Management

With the upcoming addition of a concierge module, this complete operations software aims to provide a simple, user-friendly interface for village operations that can integrate with SAAS-based cloud platforms used for finance, care or human resource management. Notably, the software provides 85% evidence for ARVAS accreditation, ensuring adherence to best practice industry standards.

Considering the rapid changes and challenges anticipated for 2030, organisations in the retirement living industry need to assess their current tech stacks and capabilities. Having the right tech stack will be essential for meeting the future needs and expectations of residents and staff. It will also play a pivotal role in optimising operations, enhancing the resident experience, and maintaining best practice standards in the industry.

So, what tech stacks are you using? Speak to our experts regarding building your tech stack for your retirement living organisation!