One of the most important aspects of operating a successful retirement village is ensuring that there is an operations system and framework that prioritises the delivery of services to residents. In a retirement village setting, it is key to foster a thriving and positive community environment where residents are provided with the services to support their desire to live an independent lifestyle. 

At Person Centred Software, we are dedicated to providing intelligently and intuitively designed software solutions that ensure retirement villages can provide best practice services, community environment and independent lifestyles. The easy-to-use retirement living software we provide can improve the quality of life for people living and working in retirement villages because it allows village operators to enrich their community engagement and enhance village operations.  

One of the ways we do this is by providing the all-in-one operations management solution powered by Centrim Life. 

Streamlining Operations for Efficiency and Excellence 

There are several benefits for retirement village operators who want to invest in our all-in-one operations management system, such as: 

• Saving up to 5 days per month of staff hours by greatly reducing administrative tasks 

• Greater transparency through having access to real-time analytics data  

• More efficient delivery of resident services  

• Improved time management as the system offers access anywhere technology and 

• Improved staff retention as a result of the above and more! 

Our all-in-one operations management system, powered by Centrim Life, offers a wide range of features that can enhance operational excellence within a retirement village setting as well as compliance with ARVAS accreditation. In fact, our retirement living software is the only end-to-end retirement village operations software that supports more than 80% of the ARVAS standards. 

 The Lifestyle Management feature significantly enhances community spirit and resident wellbeing within retirement villages by centralizing the management of activities. This tool includes a village news feed, event announcements, digital newsletters, and more, fostering a stronger sense of connection and belonging among residents. As a result, residents feel more integrated into the community, which positively impacts their overall satisfaction. Additionally, by streamlining activity management, this feature reduces stress for staff, leading to a more efficient and harmonious environment for everyone. 

Communications Management is another tool that enables greater operational excellence in retirement village management because it enhances the communication between staff, and residents through private messaging on the Resident App, SMS and email. So much of what makes for an outstandingly managed retirement village comes back to the sense of community and togetherness, the Communications Management tool can make all the difference.  

Effective management of a retirement village hinges on ensuring a seamless experience for residents, where service delivery is both efficient and comprehensive. This includes prioritizing essential behind-the-scenes operations like maintenance, which are crucial for resident satisfaction and wellbeing. The Maintenance and Asset Management tool is instrumental in this regard, enabling village operators to efficiently handle maintenance requests with features such as supplier management, a preventative maintenance register, and streamlined reporting via app or QR code. This ensures that the village consistently meets the high standards necessary for a positive resident experience. 

There are also other essential tools that are part of the platform, which include: 

• Feedback & Hazard Management 

• Visitor Management 

• Customer Relationship Management 

• Resident & Property Records