Case study
Clearer risk monitoring for complex care at Living Horizon
In specialist mental health and learning disability care, clear risk information matters. Living Horizon uses mCare to monitor support, evidence care and share trusted reports with professionals.
Living Horizon is a specialist mental health care provider with two sites in Aylesbury, Buckinghamshire. The service supports six vulnerable adults with learning disabilities, mental health issues, acquired brain injuries and other complex needs.
For Waqas and Zonera Rehman, Owners and Registered Managers, clear records are central to safe support. Their team needs to evidence the care they provide, monitor risk as it develops and share reliable information with the professionals involved in each person’s support.
PCS Care (formerly mCare) gives Living Horizon a clearer way to do that.
The challenge
Living Horizon supports people whose needs can change quickly, so managers need a live view of care and risk. The team works with service users who may need support from several professionals, including psychiatrists, police, social workers and housing organisations. That means records need to be accurate, easy to review and strong enough to give each professional the information they need.
Waqas also needed to stay close to what was happening when he was away from the office. If planned care was missed, an incident happened or a potential risk began to develop, he needed to know quickly enough to respond.
Monitoring risk with PCS Care
PCS Care gives Living Horizon a live view of care and support across its service. Waqas can monitor potentially risky situations from his phone, helping him see what is happening even when he is not on site. The system also highlights missed or critical planned care and alerts managers to incidents and accidents during a shift, giving the team a quicker way to step in when support is needed.
This has been especially useful when new staff are still building confidence. Instead of relying only on staff remembering to report every concern, managers can see important information in PCS Care and act sooner.
PCS Care also helps Living Horizon evidence the support provided to each service user. Care notes, support plans and risk assessments can be recorded and reviewed in one place, with icons helping the team quickly understand what has been documented.
Stronger evidence for external professionals
Living Horizon works with a wide group of professionals, and PCS Care helps the team provide clearer reports when information is needed. Support records can be collated into reports for psychiatrists, social workers, police and housing organisations, helping each professional understand the care and support being delivered. Waqas and Zonera have found that these records are respected by the professionals they work with, giving greater confidence in the evidence Living Horizon provides.
Monitoring risk cannot happen with paper records, and the system is a resource for providing a better level of support for our clients.
A clearer view of risk and support
For Living Horizon, PCS Care is most valuable because it keeps important information close to the people making decisions. Managers can monitor risk, staff can evidence support more clearly, and external professionals can receive reports they trust. For a specialist service supporting people with learning disabilities, mental health needs, acquired brain injuries and complex needs, that gives the team a stronger way to show what support has been provided and respond when needs change.