‘All staff had a hand-held device to read and update people’s information at the time of working with each person. This resulted in people’s information always being current and correct. Staff told us this practice freed up time to enable them to spend more quality time with people instead of completing paperwork.’
‘One social care professional left a compliment following one person’s review saying, ‘the care plans were the best they had ever seen’. Another social care professional told us how the electronic system had enabled the provider to ensure all care plans and the approach to delivery of care were truly person centred.’
‘The registered manager told us how the new electronic system allowed (with the permission of their family member) relatives to access the daily notes to check from home what care and support their family member had received each day. They told us this has given a lot of comfort to relatives knowing they could check how their family member was if unable to visit in person. People were also very reassured with this system as they felt relaxed knowing their relatives would pick up anything they forgot to mention. This was another great example of collaborative and open service delivery.’
