‘The service had recently introduced the use of an electronic file system. Staff could enter any health care related information into specially adapted smartphones. The registered manager told us that this allowed staff to record important information about a person’s well-being if they did not have a computer or a pen and paper at hand. As the registered manager could access the information entered into the system in real time, they could monitor the running of the service even while being far away from the service. This could also be used by other health care professionals, for example, by an ambulance crew, which would significantly reduce the time of the intervention.’
