‘Since our last inspection, the village had introduced a new electronic care system called Person Centred Software (PCS). This meant risk assessments and life plans were stored electronically. Records were updated on handheld mobile devices which staff reported made their recording more accurate. We saw that records were detailed, person centred and informative. Records were regularly reviewed and updated. We saw that additional monitoring took place and the electronic records prompted for this information if this had not been inputted for instance where someone needed pressure care or were at risk of malnutrition or dehydration.’
‘Relatives were provided with reassurance and confidence that their relative’s care needs were being met, as the electronic care records were accessible to people living at the care village and any family members who had lasting power of attorney. This meant that relatives could have an insight into the care that was being provided at anytime from anywhere.’
