‘The care village used an electronic care planning system called PCS. Staff were able to access people’s care plans and record the support provided through hand-held devices. The PCS system alerted staff when planned care tasks was required, for example if a person needed re-positioning. Where people might have behaviour that challenges, care plans gave details of potential triggers and behaviours.’
‘Up to date risk assessments were in place for each person on the PCS system. These included the risk of falls, the use of bed rails, choking, skin integrity and malnutrition. Guidance was provided for staff to reduce these identified risks. Staff could access the risk assessments and guidance via hand-held devices.’
‘This information was recorded on the electronic PCS system and staff could access this information directly from their hand-held devices. The paper copy was kept in people’s bedrooms, which staff could also refer to. One relative told us, “I was involved in writing their (parents) ‘All about me’ books and provided a lot of material for them including photographs.”‘
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