Coppice Lodge

‘The deputy manager told us, “The electronic care planning system alerts staff about peoples capacity, there is a place to document that you have a person’s consent, each time you give care to someone. If someone does not have capacity, then we make the decision in their best interest and document it.”‘

‘In addition, the registered manager told us the electronic care planning system was used to generate a hospital pack which provided a summary of people’s needs if they went into hospital.’

‘Since our last inspection the provider had implemented an electronic care planning system, this had led to significant improvements in the quality of information and recording. This system also prompted staff to conduct regular checks such as repositioning or safety checks and the registered manager could access the system to ensure staff were providing the support people required.’

‘A health professional commented on innovative approaches used to ensure risks associated with people’s care and support were managed. They told us, “They use handheld devices to monitor residents fluid intake which also has a alerting system if fluid intake drops.”‘