‘The service was using an electronic care plan system, implemented in May 2017. The information held guided staff in the care that people required and preferred to meet their needs. This included daily lifestyle, emotional support, mental capacity, mobility, continence, death and dying, nutrition, sexuality and personal care. Staff carried handheld devices programmed only for use with the care record system. They were able to record details of each intervention on the device. This then fed through to a main computer which showed when the person was last attended to, and included a flag which faded in colour depending on when the person was last seen. For example, if the flag showed as white, the person had to be attended to within 30 minutes, if the flag showed as red, 15 minutes and so on. The registered manager showed us how they used the system to oversee how quickly staff attended to people, and this gave them assurance that people were regularly checked. In addition, the care plan system highlighted those people receiving end of life care with a butterfly image to ensure all staff were aware.’
