‘Accidents and incidents were also reported by the manager on the provider’s electronic ‘dashboard’. This meant the provider had daily oversight and could assure themselves appropriate action had been taken to minimise risks within the home.’
‘The electronic recording system enabled the manager and provider to remotely monitor each person’s diet, and to prompt staff to encourage people to eat and drink more if they were at risk.’
‘The provider’s electronic care system also provided a ‘Gateway’ where relatives could access their family member’s care plans to ensure their needs were being met and raise any concerns or questions. One relative told us, “I’m never off it. I think it is fantastic. I send messages and they send messages back to me. You feel as if you are in contact all the time. Everything is on there, including what they have had to eat for breakfast and lunch.”‘
