Four Oaks Care Home

‘The PCS electronic care planning system had been introduced after our last inspection and every person’s care file we viewed on the system were fully completed, up to date and reviewed. Staff told us that they liked the new system and said it was easy to use as they could quickly log on and see what care had been provided and there was additional reminders of what care and support tasks were outstanding.’

‘The front page of each person’s file on the PCS system gave a summary of the main care needs and risks presented, for example, if the person was at high risk of falls or had behaviours that challenge. This meant that staff had the information needed to support people at the touch of a button. When using the iPod, there was a prompt for staff to ensure the equipment had been used and this was recorded as being actioned on the PCS system.’

‘The PCS system produced charts for each aspect of care provided for example personal care record, room checked or bed changed. The staff could also add in any additional support provided such as adding in one to one activities. Additionally, the PCS system allowed staff to register that they had checked on a person every two hours while sleeping and been repositioned.’