‘One staff member said, “Care records are up to date. We have the electronic systems now which I really like because they flag up if we miss something.” Since our last inspection the provider had implemented technology to improve the way staff recorded daily living tasks for people. This included any support people received. For example, to eat and drink, to record their weight, to maintain their personal care, or to have their teeth brushed. Staff were required to tick a box which ensured other staff knew the person had received this support. Where a task was overdue the system flagged an alert for all staff to respond to. This ensured all tasks were completed.’
‘Staff electronically recorded all activities and staff interaction with people. This enabled the provider to ensure people were not left out or socially isolated.’
