‘The provider had introduced an electronic care planning system, which was individualised and accurately maintained. Nurses and care staff were trained to us the system and each had their own linked hand held electronic tablet device, which they kept on their person. This enabled staff to access people’s care plan information, which included fast access to any advance care decisions they had made and to record any care given at or immediately following the point of delivery.’
‘Staff, people and relatives felt this, along with recent staffing revisions, had significantly benefitted the timeliness and effectiveness of people’s care. Staff also found this had beneficial for their own well-being because it enabled smarter use of time and resources for people’s care. This meant people received consistent care that was timely and responsive to their needs and wishes.’
