‘People’s care records were held electronically and covered a range of information relating to people’s health and social care needs. For example they contained information to assist staff to provide care in a manner that respected people wishes. Staff held individual electronic monitors to add any information at any time to people’s personal care records. This helped to ensure care records were always updated and staff were able to respond appropriately. All the staff we spoke to were familiar with people’s needs and said information and guidelines were clear and easy to access. Care plans were personalised and included information about how people chose and preferred to be supported.’
