‘The service had recently implemented an electronic care records system. A motivating factor in this investment was to capture people’s changing needs on a more frequent basis, so staff could be responsive in real time. For example, care staff could now instantly record changes in people’s wellbeing on hand held units rather maintaining a paper record which was later reviewed by senior staff. Any developing pattern of changes in a person’s welfare, now generated an alert for a senior staff member or nurse to review without delay.’
‘The transference of information from the old to new system had been done methodically to ensure information remained relevant and was not lost. People had been involved in this so they could continue to review the care they wanted. The registered manager saw this process as an opportunity for development, for example, staff needed to take photos of people to upload on to the electronic record. The registered manager had arranged a ‘Photo shoot day’ where people could dress up to look their best if they wanted to. This included having hair and makeup done by a staff member who was a trained beautician, to promote people’s wellbeing and self-esteem.’
