‘The handover system was electronic, and all staff could access this through hand held devices to provide updates they wished to be discussed. Care plans were electronic and there was a ‘relatives gateway’ to ensure important information was available to relatives. This ensured Care plans were held electronically and were easy to access,read and update.’
‘Staff used hand held data terminals to update records as care and support was given. For example, food and fluid intake. The system also alerted staff to tasks that were time specific. For example, repositioning people in bed and continence care. One member of staff told us, “You have white flags;this means all tasks have been complete, yellow flags; something needs doing and red flags when something is overdue. It’s a good system and ensures everyone gets the care they need when the need it. You spend less time writing and more time doing”. and their relatives were involved and kept informed of the care provided.’
