Keychange Charity Alexander House

‘The electronic care planning system recorded information about each person’s family, social history, likes and dislikes and preferences for support in their daily life. This was written in the first person and provided good information quickly for staff working with the person. For example, statements such as ‘I like to be independent in the community’, ‘I enjoy documentaries about history’ and ‘I dislike fish and sea food’.’

‘The new electronic care planning system allowed for easy interrogation, enabling managers and staff to access a variety of useful reports such as summaries for hospital admissions, food and fluid intake and a person’s daily health and wellbeing. Staff maintained records on handheld devices documenting the care and support delivered and this information was uploaded to the main care planning system in real time. This allowed the information to be shared with the staff team quickly and easily to ensure continuity of care and that no important information was missed.’