Lakeview

‘Staff had an individual device they carried with them, the size of a mobile phone, on which they inputted the care and support they gave to each person throughout the day. This meant they also had immediate access to information about the person’s needs, for example for dietary intake and medical conditions. The registered manager told us they had oversight of the system and received alerts when care was not delivered in accordance with people’s plans.’

‘Throughout the day people’s electronic records were updated by staff to demonstrate the care that had been provided, and these records were linked directly to the care plan.’