‘An electronic care system had recently been introduced and staff had mobile units to input information about people throughout the day. This was effective because it contained up to date information for any staff supporting the person; for example, if they had recently fallen or what they had eaten on that day. The service was in a period of transition, but staff we spoke with were positive about the new system and could see the advantages of having information available in the electronic format.’
‘The care plans had photographs and pictures on them so that people could easily understand the information that was maintained about them. This showed us that the provider had complied with the Accessible Information Standard. This was introduced to make sure that people with a disability or sensory loss are given information in a way they can understand’
