‘Care plans were stored electronically, and people and relatives had online access to them to see the current details and have information around care that had been delivered. One relative told us, “I know [my relative] is safe, because I can go online any time during the day and monitor her wellbeing. I can find out what she has been doing during the day, meals, medication etcetera”. Another relative said, “The entire plan is online and you can follow progress and activity each day”.’
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