‘Personal, confidential information about people and their needs was kept safe and secure. Staff recorded people’s needs and the care they received on electronic records and access to these was restricted. If people’s family lived abroad or went on holiday they could view their relative’s records with the person’s permission. ‘
‘All staff had access to information about people on electronic devices they carried with them. They told us this meant they always had the information they need to support people. One staff member said, “I don’t have to hunt for information, everything’s covered” and this gave them more time to spend with people.’
