The Laurels

‘The service electronic care planning system could generate a summary of their care plan in an emergency. This could be provided to other healthcare professionals with information about their medical history, personal backgrounds and current medicines.’

‘The provider’s quality manager explained to us how the electronic care planning and monitoring system generated reports which allowed them to monitor a range of reports relevant to the running of the service. These included safeguarding referrals and complaints. They also told us that the system allowed them to compare these across services to check if a service was performing as expected.’

‘Staff were enthusiastic about the smart phone type devices which were used to record people’s care and support. They told us how it allowed them to record care and support contemporaneously even when people were out of the service engaging in activities.’

‘People’s care plans were maintained on a computer system. Staff could access the system using individual smart phone devices. We saw that these devices were kept secure and password protected to avoid any unauthorised access.’