‘The service had an electronic ‘person-centred software’. This enabled relatives with lasting power of attorney to access their own relatives care plan and daily notes, and communicate with the new manager and team leaders about them.’
‘When people were admitted to hospital, the staff printed an electronic ‘hospital pack’. This was an information guide for ambulance crews, nursing and medical staff. The hospital pack was extremely comprehensive and included observations, risk summary, recent falls, staff handover record, the care plan, a week of daily notes and person-centred profile, which included an action plan. This enable relevant people to have a full picture of the person’s needs and how they were met. The provider told us they had received very positive feedback about the hospital packs from ambulance crews.’
