Data Security

The care home data security journey


Regional Manager

The Regional Manager often visits multiple locations and needs access to the data in Monitor on the road.

The organisation has restrictions set up for each of its care homes, so this is not a problem! The Regional Manager can be authorised to access Monitor anywhere outside of the care home, whilst still knowing the care home’s data is safe!



The Organisation would like to keep their new Mobile Care Monitoring system secure, but isn’t sure where to start! After seeing all of our available data security features, they are now able to understand how flexible our Mobile Care Monitoring security options are.

The Organisation is able to centrally configure the system in a way that suits their needs, such as setting a strong password policy and restricting Mobile Care Monitoring from being accessed anywhere outside of the care home.

However, if the Owner/Manager needs to work from home, they can also be authorised to access Monitor from anywhere outside of the care home, whilst still knowing the care home’s data is safe!


The Carer comes in to the home, picks up a device and starts their shift.

They put the device down for a few minutes whilst helping someone, but all is well because the Care App can automatically lock itself so your records are safe.

The Carer finishes work for the day and accidentally takes the device home – don’t worry! With location restrictions set up, service user records cannot be accessed outside of the home.


Ambulance Crew

When a resident requires the use of the emergency services at a time of urgent medical need; their hospital pack containing vital information on how best to support them, their baseline medical information and social information, can be securely sent to the ambulance crew using Mobile Care Monitoring’s connection to the National Record Locator.

The information is automatically collated from the care home’s day-to-day records held on Mobile Care Monitoring and the hospital pack enables the paramedics to access this information digitally via the Summary Care Record application (SCRa) before, during and en route to the hospital.

The care home is at ease, as the information is shared securely with Healthcare Professionals without fear of user error resulting in accidentally sending the information into the wrong hands.



Close relations can be given secure access to their loved ones care records via the Relatives Gateway from their own devices.

Organisations can choose what information they want to share from both an organisational and on an individual relative basis.

This means they are fully in control of their data, even when sharing it outside the organisation, meaning they can remain GDPR compliant.


Person Centred Software is certified with Cyber Essentials Plus

Cyber Essentials Plus is a government-backed and industry-supported scheme that helps businesses protect themselves against the growing threat of cyber attacks and provides a clear statement of the basic controls organisations should have in place to protect them.

Complying with the requirements of the Cyber Essentials Plus Scheme enables organisations to showcase their credentials as trustworthy and secure when it comes to cyber security.


Security made simple

For more details about our Security features visit the Security made simple section on our Full Features page

View our security features