Abbey Lodge Residential Home

‘People had information available that could be easily printed from the electronic system, to take to appointments, or if they were taken to hospital. The document contained key information about the person including how they communicated and what medicines they were taking.’

‘Documentation was held securely; care plans were stored on electronic devices which were password protected, and any paper documentation was held securely in the registered managers office, which was locked when not in use.’

‘Staff used an electronic care planning system, which had been in place for some time and was well embedded. A health care professional told us “I was impressed at the time by their use of their electronic care planning system and how they were engaging families using this.”‘

‘Staff recorded ‘magical moments’ on the electronic system, to remind them of special moments or conversations with people.’

‘Staff visited other care homes for training, and the registered manager shared knowledge about the electronic care system the service used with other registered managers and care homes.’