‘Each member of staff had their own mobile device where they were able to access all records and information for each person using the service. When care was given the details were uploaded to the device so all staff, managers and even relatives, with permission, could see what care and support had taken place. We saw that hourly checks at night were in place and staff used the software to scan a barcode to confirm that a check on a person had been made. A member of staff said, “We do it to make sure that people are safe.'
