Digital Care Planning and Management System

The care planning system carers actually want to use

PCS Care replaces paper care plans with digital records your whole team can access on any device, anywhere. Trusted by 6,000+ care providers. CQC-ready from day one. Go live in under four weeks.

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Kim and resident Ken, Beechy Knoll Care Home

Trusted by thousands of leading care providers

How do you prove safe, consistent care across your home or homes?

You’re under pressure to deliver safe, consistent care and prove it daily. But variation, manual processes and limited visibility make it hard to stay confident and inspection‑ready.

Inconsistent records across carers and shifts

Different teams, processes and habits create variation in how care is delivered and recorded.

Reactive compliance pressure

Evidence is hard to find, fragmented or incomplete, turning inspections into high‑stress events.

Limited visibility of risk

Without real‑time oversight, it’s difficult to spot issues early and act with confidence.

How it works

PCS Care guides your teams through everyday care with clear, structured workflows. From planning to recording and reviewing care, everything is captured consistently as it happens.

Create personalised care plans

Build clear, structured plans tailored to each resident.

Follow guided daily workflows

Carers log tasks and observations quickly and confidently on handheld devices, using simple, icon‑led steps.

Record care accurately as it happens

Capture observations consistently, without relying on free text. Reduce errors as carers log notes in the moment, rather than writing up later.

Track care, risks and outcomes

Managers monitor residents’ care, team performance and patterns across the home or group.

Review and continually improve care

View clear, easy-to-understand data reporting to drive ongoing quality improvements.

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Guided product tour

See PCS Care in action, no sales call needed.

Walk through the platform at your own pace. The guided tour shows you the real PCS Care screens your carers, care managers and CQC inspector would see — eight product areas in under five minutes.

Resident dashboard & care notes, how carers record, search and hand over care on any device.
Medication management (MAR chart), every dose given, missed, declined or refused, with a full audit trail.
Assessments, fluid & activity charts, MUST scores, hydration targets and activity participation in one view.
Group reporting & CQC evidence, compliance, safeguarding and risk across every home, in the format inspectors expect.

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Turn everyday care data into  actionable intelligence

With PCS Care, your team logs structured data which means you get consistent, comparable insights.

Clear, consistent reporting

Structured inputs make reports accurate, comparable and always audit‑ready. Track quality and evidence care with confidence.

Powered by our unrivalled dataset

We use our deep, structured care data to help you uncover patterns, strengthen decisions and drive improvements.

Prove the quality of your care

Compare performance on dozens of metrics against similar homes locally and nationally, using the latest anonymised data from thousands of providers.

Identify risks sooner

Our unrivalled dataset powers insights helping you to spot patterns early, anticipate risks and make well-informed decisions sooner.

What customers say

With PCS, being able to record notes at the point of care means that we’ve been able to save, on average, about 1.5 to 2 hours per shift, per staff member. This was huge for us.

Caring Homes

Melissa Jeffery Head of Customer Facing Technology and Special Projects, Caring Homes Group

With PCS Care, we found an all-encompassing system that actually achieves its goals and does everything you want it to do as a care management system.

Lifecare Residences

Jonathon Leet Director of Operations, LifeCare

We’re committed to innovation and delivering the highest standard of care to ensure every member enjoys an enriched and elevated life. PCS digital solutions greatly assist me in achieving these goals.

Loveday & Co

Cheryl Baird Position Director of Care Operations, Loveday & Co

Case studies

PCS Care is a fantastic piece of software that I highly recommend. Being accredited by the NHS Transformation Directorate and on the Assured Supplier list gives me confidence that PCS has been assured at the highest level.

Brendan O'Neill Technology Development Manager, Amicura

Read case study

We often hear from our carers how PCS has transformed their days. One told us how she used to dedicate the last hour of each shift to paperwork. Now, one minute before she’s due to go home, she’ll find herself playing carpet boules with residents instead. She'd never have been able to do that before.

Ed Russell Chief Executive, WCS Care

Read case study

Deep dive into PCS Care

Personalised demo

Interested in learning more about PCS Care? Book a personalised demo with one of our care technology experts.

They’ll take you through the platform’s eight key product areas, showing you how PCS Care supports everything from person-centred care planning and daily care records to medication management, assessments, reporting and compliance.

You’ll see how the system works in practice, what your care teams can expect day to day, and how PCS Care can be configured to support the needs of your home or organisation. There’ll also be plenty of time to ask questions and discuss how PCS Care could fit into your existing processes.

FAQs about PCS Care

PCS Care is a digital social care record used by UK care homes to record, manage and evidence care delivery, helping you stay compliant, consistent and inspection-ready.

PCS Care keeps your records accurate and up to date as care happens, so you always have clear, structured evidence ready for inspections. No last-minute stress and rush to prepare reports.

Absolutely yes. PCS Care is used by care providers of all sizes, supporting consistent care delivery and strong oversight as you grow. Some examples of larger organisations which use PCS are the NHS, Bupa and Sanctuary Care.
View case studies

PCS Care app

Evidence care in the moment with medical-grade handheld devices

PCS Care monitoring

Oversight of care, risk assessments and records, plus reporting for audits and inspections

PCS Care planning

Person-centred care plans for the social and medical needs of the people you support

Clinical best practice

Body map

Effectively manage wounds and infections with the Body Map

Fluid and nutrition monitoring

Cover your resident’s fluid and nutritional needs

Oral care

Oral care tools for CQC compliance

Care alert alarm

Be alerted to critical actions

Medical-grade handheld devices

Option for secure Zebra mobile devices, maintained by us

Accidents and incidents

Quickly log incidents when they occur

Post-fall assessment tool

Automatically create the required post falls observations

Pain assessment scales

Effectively identify and record pain levels at the point of care

Mental capacity assessment tool

Comentis's mental capacity assessments

Innovative hydration solutions

Smart cup fluid monitoring

Monitor fluid intake and prevent dehydration

Built for care

Offline access

Record care notes uninterrupted with offline access

Organisational configuration

Configure settings across your home or group

Easy to use

Speech-to-text

Easily log care notes at the point of care

Icon-based interface

The fast and easy to make care notes

Action tags

NFC tags enable quick and seamless recording of care notes

Photo stream

Take photos to upload to a shared or private gallery

Engaging with family

Family engagement module

Helps residents stay connected with the people who matter most

Communication and teamwork

Effective handover

Clear notes for fast and easy handovers

Observations and charts

Record vitals and view care note charts

Messaging

Send messages to staff devices

Care sector benchmarking

Understand your data and performance in your region or nationally

Action plans

Supports government processes, create and track actions efficiently

Group reporting

Review and react to key KPIs

Dashboards

Community dashboard for alerts and notifications

Bespoke reporting

Incorporate data from PCS Care into your own reporting tools

Flexible reporting

Reporting at different levels, flexible and on-demand reporting to highest industry standards

Person-centred care planning

Person Centred Care Plans   

Comprehensive person-centred care plans

Assessment Tools

Access to a wide range of Assessment Tools

Person-Centred Interactions

Truly personalised care with person-centred interactions

Group Activities

Quickly create group activities for residents to join

Resident goals and outcomes

Who I Am

Be truly person-centred and understand residents’ individual needs

PCS Notes

Plan Care Day

Plan a resident’s regular care requirements

Personalised Action Preferences

Know how your residents prefer to be cared for at a click of a button

Matching staff and resident interests

Find out which staff and residents have similar interests

Goal tracking and outcomes 

Evidence goals and outcomes achieved  

Security made simple

Mobile Device Management (MDM)

Centrally control your device suite using our MDM

Audits

Audit changes made to care records

NFC unlock

Keep your devices secure with a Care

NFC location tags

Level up your Care App security with a location tag

Role-based Access

Control access rights with our Role-based Access feature

IP Address Whitelist

Restrict access to Monitor and the Care App to your organisation’s network

Secure Passwords/Access

Set your organisation policies to enforce only strong passwords

Two-factor authentication

Protect your residents privacy and data

Single sign-on (SSO) 

Securely access multiple applications and services

PCS Care integrates with these NHS and healthcare systems:

GP Connect

Connecting care homes and GPs

eRedBag

Resident information for emergency hospital admissions

Hospital pack

Easily produce hospital pack from your resident files

Personal Demographics Service (PDS)

Validate and trace a resident’s NHS number

National Record Locator (NRL)

Signposting for information across health and social care services

Professional Record Standards Body (PRSB)

Conforms to sector data standards

PCS Care gives your teams a clear, structured way of working, with icon-led workflows that are easy to understand at a glance, reducing reliance on written English. Unlike free-text records which vary and are hard to audit, structured inputs create consistent, comparable data, making reporting more reliable and giving you clear visibility across your home or group of homes.

Yes. PCS Care replaces manual records with digital workflows, reducing duplication and freeing up more time for carers to focus on residents.

Customers tell us they switch to gain better oversight, improve consistency, reduce compliance pressure and move from fragmented systems to one trusted system of record.

Switching is straightforward with our support. We help you migrate data, onboard your teams and maintain continuity of care across every home.

No. Our migration process is designed to protect your existing data, ensuring important records are securely transferred and accessible in PCS Care.

PCS Care is designed for fast and easy use every day by carers. With clear workflows and guided support, most teams build confidence quickly, including new and agency staff.

Yes. PCS Care connects with the wider PCS ecosystem and NHS Shared Care Record, giving you a single, reliable source of truth across care, medication and operations.
Discover more about our health and social care integrations

PCS Care provides real-time insight across your homes, helping you spot trends, identify potential risks early and take action before issues escalate.

Yes. PCS Care is the UK’s most widely used digital social care record, trusted by thousands of care homes to support safer, more consistent care.

Digital Care Planning and Management System

The care planning system carers actually want to use

Trusted by thousands of leading care providers

How do you prove safe, consistent care across your home or homes?