Key Features of Nursecall Messaging Service (NMS)

After a carer accepts an alert, they can be asked to review the reason for the alert, include the state of the resident, and what action was required. There’s also a notes section to type in comments or a further explanation.

There is a ‘general notes’ section which can include key information about the resident’s general health or conditions. This information is then recorded and available for auditing by managers.

In the future, NMS will be integrated with leading digital care planning software so this information can be automatically populated on the notes of residents profiles, reducing the requirement for duplicate data. This means key information about residents can be displayed within NMS, such as the resident’s name, if there is a DNR or history of a condition such as a recent stroke or dementia – useful for agency staff or new starters who haven’t yet fully remembered all the residents or their individual needs!