mCare also significantly streamlines our processes, saving valuable time. Reflecting on our previous experience of spending hours writing detailed care plans, mCare has transformed this process.

While it still requires some time to capture all the vital information, the efficiency it brings to the care team is unparalleled. No more digging through mountains of paperwork to find essential information!

This is where the real-time savings come from. For example, you can access important information without sifting through multiple bits of paper to assess someone's diet.

Whether it's a modified diet or an allergy, the information stares you in the face and is easy to find. This streamlined approach enhances our ability to provide exceptional care, proving that mCare is not just a tool but a game changer in care delivery.

mCare's data about each Member also enables a person-centred approach. You can identify their specific needs and preferences at a glance, enhancing the quality of care and support.

Furthermore, reviewing care plans with Members and their families becomes seamless when using the system, as everything is clearly typed and easily accessible.

This method is far better than struggling with handwritten notes, which can often be challenging to read.

Embracing digital care plans improves understanding and enables better communication and collaboration among all parties.

If we need to send a report or provide information to the CQC, it's quick and easy to download and email.

Instead of spending time photocopying and scanning, you can download the document as a PDF and send it off. It only takes a couple of minutes. The system supports us with our CQC inspections and compliance; inspectors can be supported to view the system and access relevant information.

Safer staffing

We have only been using PCS's Staff Dependency Tool for a few months, and its impact on strategic workforce planning has been remarkable.

Regulators and safeguarding teams often seek transparency on how we determine our staffing levels , and this tool simplifies what can be a complex process. It provides invaluable insights into the specific needs of our Members at Loveday Kensington, allowing us to forecast the number of care hours required to support them effectively. This tool is essential for our strategic planning and helps us maintain the exceptionally high standards our Members expect.

As a care operator, it empowers me to pinpoint our primary staffing needs to ensure we can deliver essential care. We start by identifying the necessary staff hours for basic services, and then we enhance that figure to guarantee comprehensive and high-quality support for every Member. 

The implementation process was remarkably straightforward and user-friendly. Having worked with various dependency tools, I find PCS's tool one of the easiest.

We've optimised staffing levels and successfully reduced our reliance on agency staff, as we can now accurately determine the required hours. This tool streamlines our operations for a more effective workforce, and more importantly, it allows our Member's needs to be quickly and easily assessed.

Tracking and managing visitors, capturing real-time feedback to drive quality improvement and enhancing security and efficiency

Person Centred Software's Digital Reception was already in place when I joined. Its valuable feedback feature impresses me, and it's essential as regulators prioritise both positive and negative feedback and want to see the follow-up actions taken. Seeing all this feedback from visitors, staff, and Members is particularly beneficial. For example, if a concern is raised, we can focus on the issue for a few months to ensure improvements.

In the past, the old-style sign-in book raised several GDPR issues that can’t be ignored. By switching to Digital Reception, we comply with data protection regulations and enhance our organisation's security. The system provides valuable features, such as a fire report, ensuring we always know who is in the building at any given time. It's an excellent tool for safeguarding everyone, including our data.

Additionally, it helps remind Members about past visits. For example, if someone asks when their daughter last visited, you can easily check the data and say, "She visited last week; she normally comes on Tuesdays. I can see that she does this every week." Access to this information allows us to see exactly who has visited our Members and helps us identify those who have not received any visitors, which prompts our team to consider how to support that situation.

Enhancing medication safety and streamlining care delivery

When Loveday Kensington introduced ATLAS, it became one of our most impactful decisions. ATLAS has numerous benefits; it enables us to reduce medication errors, boost accuracy and efficiency, and, most importantly, enhance our Members' safety. 

I was truly impressed by the ATLAS Scorecard feature, an innovative analytics tool tailored specifically for care organisations and an integral part of the ATLAS system. The ATLAS Scorecard leverages data from ATLAS eMAR, providing us with powerful insights that help me identify any areas for improvement and address challenges swiftly, saving us valuable time.

The system also gives us complete oversight in monitoring medicines management across all the residencies, helping to ensure best practices, preventing deterioration and hospital admissions and supporting us with regulatory compliance. I really appreciate having access to such extensive data at my fingertips. With ATLAS, I know what's happening in each residence. This clarity significantly simplifies my responsibilities, allowing me to work more efficiently. Instead of spending hours sifting through information and investigating issues, I can now obtain the necessary insights with just a couple of clicks. This added efficiency saves me time and enables me to dedicate more energy and attention to our Members, ensuring that I can better meet their needs and enhance their overall experience.

Overall, I'm very impressed with the system; ATLAS stands out for its exceptional user-friendliness, making it easy for our entire team to embrace. But, like any software, there may be moments when help is needed, but that's not a problem at all! Whenever I find myself stuck, not knowing how to do something, PCS is just a quick phone call away, and they resolve any issue promptly. Their responsive support makes the experience seamless!

Lastly, the ATLAS handheld devices are revolutionising how our team Members administer medication, ensuring accuracy every single time. This cutting-edge system conducts real-time safety checks that cover essential aspects like dosage, timing, and updates to each Member’s medical information. With the powerful safety features of ATLAS, we can significantly reduce the risk of medication errors, ultimately prioritising our Member's safety and enhancing the quality of care provided.‘’

PCS’s suite of digital tools has helped us streamline operations, elevate quality standards, and refocus our time where it matters most - building relationships and delivering exceptional experiences. Each system plays a vital role in helping our teams be more present, responsive and effective. Thanks to these innovations, our Members are not just cared for; they’re empowered to live life on their own terms.

Thank you for these invaluable tools!