PCS Intelligence
The data your teams already record, turned into insight and evidence
PCS Intelligence sits at the heart of CarerOS. The care your teams record flows in; insight for care teams and evidence for regulators, boards and families flows back out.
Trusted by thousands of leading care providers
What customers say
We were well below sector average on care recording. We are now above. Benchmarking and the PCS team have been instrumental in helping us course-correct
Years of records. Millions of records. No easy way to use them.
Groups have digitised care one system at a time. The records exist, but reporting still means pulling data home by home. Managers can see how homes compare internally and nothing beyond their own walls. And when a commissioner questions a fee or a family compares providers, producing the evidence is slow and manual.
Central teams log into each home in turn to assemble the board pack. By the time the picture is built, the week has moved on.
Internal dashboards compare your homes with each other. When a fee, a rating or a placement is at stake, the question is how you compare with the sector.
Falls, hydration, weight, medication and staffing each live in their own record. The pattern that connects them stays hidden until it surfaces at inspection.
Insight where staff already work
PCS Intelligence reads the structured care notes your teams already record in PCS Care. There is no extra data entry and no new workflow. For home managers, it makes good practice visible, supports professional judgement and shows where to look next, from the screen they already use. Carers see the patterns that come back from what they record, and nothing more to fill in.
One intelligence layer. Three ways to use it.
Group Reporting shows what happened across every home in the estate, with no logging into each home one at a time. Benchmarking shows how every home compares, like for like, with thousands of similar homes, banded by resident dependency and refreshed overnight across 100+ measures. Insights, arriving next, will surface the patterns worth a closer look as suggested actions in the CarerOS to-do list.
Evidence for the moments that count.
Benchmarked, exportable evidence for a local authority fee review, a private placement conversation, an inspection, a safeguarding challenge or a board meeting. Boards, investors and lenders get consistent, comparable evidence of quality across the portfolio. Regional and quality directors see the home that is drifting on falls, hydration or weight while the fix is still small. Quality claims become outcome stories, built from the same records every home already keeps
How it works
Recorded once. Read everywhere.
Record care
Carers record structured care in PCS Care as they do today, at the point of care, online or offline.
Flows into Intelligence
That recording flows into PCS Intelligence. Nothing is re-entered, and your group's records stay your group's records.
PCS Intelligence reads it
PCS Intelligence reads across it: what happened in every home, how each home compares with the sector, and where the patterns point.
Sent back to teams
Central teams see the estate in one view. Home managers see their own home and where to look next, inside CarerOS.
Evidence for stakeholders
Every measure exports as evidence for commissioners, CQC, boards and families. In time, insight will arrive as suggested actions in the CarerOS to-do list, beside everything else that needs attention todayValue that compound
PCS Intelligence is where the care recorded across PCS comes together. Today it reads from PCS Care. As medication, staffing, training, wellbeing and family engagement connect through CarerOS, each one adds to the same picture, and the intelligence gets richer with every solution a home uses.
What happened, across every home in the estate, in one view.
How every home compares, like for like, and the structured evidence to prove it.
The patterns a manager would find with a spare afternoon, surfaced without one, and delivered as suggested actions in the CarerOS to-do list.
Earlier sight of changing risk at resident level, drawing on care and medication together, to support the judgement of the people delivering care.
Pricing that scales with you
Priced on the beds you manage, with the flexibility to grow when you're ready.
Every PCS solution makes the intelligence richer
PCS Intelligence sits at the heart of CarerOS. Each PCS solution a home uses records to the same standard, so the evidence builds across care, medication, workforce and experience.
PCS Resource
Match staffing to resident needs, improve workforce planning, and support regulatory compliance
PCS eMAR
Simplify medication administration and ordering, minimise errors, and enhance workflows.
PCS Wellbeing
Turn everyday activities into measurable wellbeing outcomes for every resident.
PCS Family
Keep families close, informed and reassured about the care their loved ones receive.
PCS Learn
Turn training into a trackable system that evidences staff readiness for the care they deliver.