Mitigating risk, saving time and improving medication management
About Graham Care Homes
Graham Care Homes is a family-owned group of seven purpose-built nursing and residential care homes caring for over 500 residents in Kent, Surrey and Sussex. The service is owned and run by Ernie Graham, whose aim is to provide long-term sustainable care for people, including those living with dementia.
Graham Care Homes is constantly thinking about how to improve the care they provide and is not afraid of changing to new and specialist technologies.
Ernie Graham, owner of Graham Care Homes, discusses the importance of data and how they combined ATLAS eMAR and mCare to improve medication safety, demonstrate outcomes and mitigate risks
At Graham Care, we have always had good levels of technology and we recognised that the latest advances in technology and software would help us further mitigate risk, demonstrate resident care outcomes and not only demonstrate compliance with regulations but also care standards to our end users and stakeholders such as commissioners, CQC and relatives.
Moving forward in care and given the pressures to demonstrate outcomes and tackle risk, there is no other way but to first collect data and then harness the latest analytics to highlight and mitigate the risks that arise in care provision.
Care records used for recording historical events can be audited if something goes wrong, but as a sector we need to be cleverer and, for that, we need data from all the different technologies that we use for care. There are now many companies creating specialist technologies with open infrastructures to combine data from all sources.
Ultimately, we have always been very conscious of the fact that the most significant improvements that can be made in the provision of care are through the harnessing of technology, which in turn provides us with that top-level data that we need to maintain a holistic view of operations. Access to such a large amount of data gives care providers a much greater ability to manage and mitigate risk and identify issues or weaknesses to quickly be resolved.
Why we chose Person Centred Software
We had initially developed our own digital care planning system as there was nothing on the market that suited us at the time. Nonetheless, it was a big decision to move to a software provider’s system. We have always strived to utilise the latest technology to provide person-centred care, but as time went on, we recognised that our in-house digital care planning system was increasingly becoming ‘last generation’, and we knew that to continue to improve, we needed to update our technology.
We chose ATLAS eMAR for medicine management. We also switched to using Person Centred Software’s digital care planning system (mCare) for evidencing care in real-time and digital care planning. The company has expertise through many years of developing for care administration and care planning software.