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The Downes Residential Home

Mobile Care Monitoring is the future of care home management

Customer: The Downes Residential Home
Location: Hayle, Cornwall
Care home specialism: Residential Care

‘Everything a care manager needs to manage the care in their home’

The outcome

The Downes is a frail elderly residential care home in Hayle, Cornwall. Their staff is made up of shifts of 3 carers plus 2 management staff caring for 17 service users, both elderly and learning disability.

Steven McLean, the registered manager, is enthusiastic about the benefits of using Mobile Care Monitoring and believes it gives ‘everything a care manager needs to manage the care in their home’.

How we helped

As the manager of The Downes, Steven has been impressed with how the system allows him to access and analyse care note records easily from any location as it is cloud based. He can access the system using a laptop, tablet or desktop computer and is able to see full records of residents’ care plans, care notes and a live stream of care being delivered as it happens. Steven summarised his experience of using the system as ‘easy to use, convenient to access everywhere, so, so handy; it’s the future’.

Residents and staff are also benefiting from Mobile Care Monitoring operating at The Downes. The system ‘gives individuality to service users with preferences’, which are noted for every resident against each action and shown on the devices used by carers. This allows The Downes care staff to easily deliver person centred care and communicate residents’ preferences to everyone instantly. Steven can also see that QR code reading for night checks and room visits will be ‘a great tool for safeguarding’.

Steven and Denise Kara, the deputy manager, estimate that they ‘save around £200 a month on ink, paper and employing a senior member of care staff to write reviews’. Steven sees the potential within the system for calculating residents’ care prices based on how much care they have received and he believes this will be especially useful for the management team to meet the requirements of the Care Act 2014.

Using the system on iPods has enabled Steven and his care staff to use FaceTime for contacting each other. This has proved particularly effective if an incident happens at night with a resident as Steven is able to immediately assess the situation remotely and instruct his team. As well as being more expedient, this also avoids unnecessary travel to the home.


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