Arden Park

‘Staff used an electronic care planning system and used hand held devices to record their responses to managing risks. For example, one person was at risk of skin damage and needed to be repositioned two hourly, the device indicated to staff the need to reposition the person and indicated when this action had been completed by staff.’

‘The registered manager used the electronic care planning system to monitor incidents that impacted on people and the actions taken in response to these. This included ensuring they were reported to other authorities where required. They also used the electronic care system to review people’s needs and check staff had completed the required care interventions.’

‘The provider’s electronic care planning system alerted and reminded care staff for every aspect of each person’s needs, to ensure they were supported safely at the right time.’