‘One staff member said, “Care records are reviewed and updated at least monthly or when people’s needs change. We are using electronic records now which has made things so much easier and has freed up our time so we can be with people longer, even whilst we write their notes.”‘
‘Staff electronically recorded all activities and staff interaction with people. This enabled the provider to ensure people were not left out or socially isolated. A staff member said, “We record what we have done to support people to ensure they receive meaningful person-centred activities to live fulfilled lives. We can make comments on the outcome for people, which is reviewed to ensure people are happy.” Records confirmed this.’
‘One person said “We are happy with the new technology. Staff record everything on electronic phones as they go along which means they are not sitting away from people completing endless paperwork.” The registered manager said, “We have implemented electronic care recording to ensure people’s information is updated immediately as any changes became apparent. This means staff also have more time to spend with people and it has been very well received.”‘
