‘The home had procured a new electronic records system for care plans, risk assessments and daily records of care. Staff fed back that this change had been managed well by the provider with training for staff. The management team felt the quality of records had improved, which allowed closer monitoring of people’s mood, their physical health and care support activities.’
‘The provider was exploring new technologies to allow people’s next of kin and legal representatives to have access to parts of their care records which were relevant to them and remotely communicate with staff. This would be where people give their permission or where it was deemed in their best interests, if they did not have the capacity to consent.’
