‘The service electronic care system allowed staff to contemporaneously record the provision of care. Staff could outline the needs of the people they were supporting and explained how information was passed between staff at handovers. They also told us that the support plan provided the information they needed to provide people’s support.’
‘The provider had also invested in an electronic smart phone based support planning system to improve care planning. A survey of the views of residents, relatives and staff was being planned. The operations manager told us that the results of this would be analysed and used to make improvements to the service.’
