Dryfemount implemented Mobile Care Monitoring in 2018 to improve its quality of care plans. At the care home’s next unannounced inspection in August 2019, it achieved a 4 in care planning, upgraded from a 3.
Improving Care Inspectorate rating
Melanie Wilson, Care Home Manager says, “The Care Inspectorate downgraded our care planning from a 4 to a 3. We thought that Person Centred Software’s digital care planning system, Mobile Care Monitoring, could help us improve. Once we installed it, it did as we were rated a 4!
“At our first unannounced inspection since using the system, our inspector looked at every care plan of the residents she spoke to. Not three like she would usually do with our paper care plans. This showed our willingness to be transparent with the Care Inspectorate.
“Our inspector particularly liked the front sheet on our care plans with detailed information about social, medical and care needs. She commented that staff seem confident and comfortable using Mobile Care Monitoring. It was her very first time she’s seen a digital care planning system as an inspector, and she was able to find all the information she needed.
“The inspector could see the link between risk assessments and care plans is there now. Our records are more responsive and updated as things happen. Our inspector praised us for making a difference and being well on our way. She sees Mobile Care Monitoring as a tool that will support us with carrying on with improvements.”
Greater care quality and visibility
Melanie believes that the care home was struggling with care planning on paper because so little information was visible to staff.
She says, “Now using a digital system, it’s easy for supervisors to see things at a glance and for me, the manager, to observe what is happening in the care home in real-time.
“The system is very clear and immediately displays if someone’s MUST is due for review. I love the flags that show up to indicate someone’s planned care is coming up, due or overdue. It means that I can quickly see whether everything is running smoothly at the home.” Care quality and visibility has improved since implementing Mobile Care Monitoring.
“Mobile Care Monitoring resolved a lot of issues we were having with recording, especially live recording, which paper was never going to do for us.”
The implementation focused on the care and activities staff. Melanie plans to involve all 42 members of staff, including domestic and kitchen staff, to document care interactions with residents.
She says, “Our domestic staff encourage residents to help with cleaning as we see it as a way of involving them in everyday life. We want to capture this, so it’s reflected in care plans.”
Selecting a digital care planning system
Before selecting Person Centred Software’s system, Melanie requested demos from several electronic care planning systems. “We had been looking for the right digital care planning system for a while,” explains Melanie.
“Some systems we saw were too basic, and tick-box orientated, which is robotic and not user-friendly. I didn’t like that there was no option to amend pre-filled data, because it meant we would risk not capturing personalised records and care plans. Some systems focused more on activities rather than all the elements of care
“Person Centred Software’s Mobile Care Monitoring system gave us an excellent selection of care. This included continence, mobility, communication, and it followed our care plan activities of daily living.
“The icon-based app for care staff to evidence care was user-friendly and straightforward. Person Centred Software’s system was the closest match to what we were doing on paper. It had an additional ability to link assessments to care plans so information is always visible.”
The most user-friendly digital care planning
While reviewing systems, Melanie knew that the system that Dryfemount chose had to be user-friendly. It had to save time that was previously spent on paperwork and administration. It also had to help staff to improve care quality.
“The devices and the app for care delivery needed to be easy to use, but we haven’t sacrificed person-centred care records to save time. Person Centred Software has designed a system where records can be highly personalised through the slider button icons.”
“We love to record the residents’ happiness levels and see how they’re doing throughout the day. We could never have tracked this on paper.”
Melanie explains some staff members’ initial reaction to the system was negative. “At first, some staff didn’t like the idea of the system as it sounded robotic. But within 48 hours they were saying to me, ‘Oh my goodness, it’s so great!’. They recognised it was so much better than paper.”
The quick change in attitude was because, as Melanie explains, “Staff picked it up at the drop of a hat. We received training from Person Centred Software showing small groups of care staff how to use the app.
“I realised how intuitive the app was when a member of staff who’d missed the training picked it up. They watched the short training video on the handheld device and being shown a few things from colleagues.
“The app is great for any member of staff with a language barrier or that is computer illiterate. I let the Care Inspectorate loose on the management part of the system after showing them the basics for 15 minutes. This was a good exercise to show how user-friendly the system is!” says Melanie.
GDPR compliant record-keeping
“We have a responsibility as a data processor to keep residents’ personal information secure for GDPR,” says Melanie.
“On paper that meant we could only keep records in the bedroom, which meant that nothing got recorded during the day. Now the Mobile Care Monitoring app gives staff easy access to see and record everything they need to, without breaching GDPR.
“Staff now independently go and find residents to have a chat or provide additional support separate from the plan of care if it’s been a while since their last interaction,” says Melanie.
“We haven’t regretted implementing Mobile Care Monitoring. It’s helped the staff to keep on top of care tasks that might otherwise be forgotten”
“We love to record the residents’ happiness levels and see how they’re doing throughout the day. We could never have tracked this on paper.
“Staff also find it so helpful that we don’t need to ‘put’ someone on a food, fluid, behaviour or any other chart. We record it in the app and the chart is created automatically. We are recording food and fluid charts for every one of our 29 residents without being aware of it!”
Every care manager needs to use digital care planning
“We haven’t regretted implementing Mobile Care Monitoring. It’s helped the staff to keep on top of care tasks that might otherwise be forgotten, like weights, and anything planned in the diary. It’s fantastic that if someone is late and has missed handover, they can see everything logged for handover on the app.
“We also create pre-assessments for prospective residents in the system, and then create the care plan from it a week later. We now continue that care plan without having to rewrite it.
“All Care Home Managers need to be moving to digital care planning systems,” concludes Melanie. “Mobile Care Monitoring resolved a lot of issues we were having with recording, especially live recording, which paper was never going to do for us.
“We used to write our records at lunchtime to try to keep up with it, but now we have a system where we can continuously record and monitor care. That’s only going to improve our quality of care for residents.”