Keychange Charity The Mount

‘The home used an electronic care plan system which was regularly reviewed and up dated to make sure care plans were reflective of people’s current needs.’

‘Kitchen staff kept clear records of what was served to and came back from people whose weight or eating was causing a concern. This was recorded on the electronic system. This meant along with care staff, people’s weight and eating was closely monitored.’

‘Each person had an electronic care plan which set out their needs and how their needs would be met. The responsiveness to people was recorded quickly and alerted the managers or senior carers if there was a concern.’

‘An electronic archive was maintained so staff could look back if needed. This meant staff could stay up to date with people’s needs and preferences. Staff felt confident if they had a day off or had been on holiday that they could quickly know what people wanted or needed from them.’

‘Also, the electronic care planning system has the facility for family to read their loved ones care plan and make a comment. ‘