‘The service used an electronic system which held people’s care records. Care staff were issued with handsets and were able to view people’s care plans and records and update them in ‘real time’. A member of staff told us they felt the system was invaluable as it enabled them to input information such as people’s food and fluid intake immediately, review changes to people’s care needs and gain information as to how people were feeling; for example in low mood and therefore needing closer observations and/or support from staff. It also flagged reminders to staff such as people’s medical appointments.’
