Every day over 500 people are accessing our Relatives Gateway to find out how their loved ones are and what they have been doing at their care home. Over 10% of our customers are now using the Relatives Gateway.
Care recorded in MCM Care App generates reports that, with a resident's permission, the Relatives Gateway enables them to see from anywhere in the world. In the past year almost 1,000 people have used the service to keep in touch with those in care.
Reducing the need for phone calls, the Relatives Gateway brings families and friends closer together enabling messages and photos to be shared and, where appropriate, for the care delivered to be viewed and even care plans can be signed remotely – giving everybody greater comfort that those in care are receiving the best attention.
It is hardly surprising, therefore, that 85% of care homes using Relatives Gateway are rated Good or Outstanding as they are being recognised by CQC for their transparency and excellent communication with families!
Using the Relatives Gateway:
Residents feel more in touch and less alienated from their relatives
Relatives are involved in care and worries can be soothed through the secure portal
Relatives can sign the care plan electronically, saving both them and the care home time