Customer: Minster Grange Care Home
Care home specialism: Nursing and Dementia
“A member of the care team requested that a resident was put on fluid watch as they were concerned that they weren’t drinking enough. The fact that this member of staff, rather than feel frustrated, knew that the system could support us shows just how invaluable the system is.”
Utilising data to improve staff awareness and fluid intake
Minster Grange Care Home is an 83 bed Care Home with nursing and dementia care, and is one of Lifestyle Care’s services across the UK.
In February 2017, Minster Grange implemented Mobile Care Monitoring (MCM) to evidence care electronically. This has helped staff save time on paperwork, spend more time with residents, and provide a better quality of care to them.
By evidencing care electronically, Minster Grange has improved fluid input among the people they care for, which can in turn decrease falls, UTIs, courses of antibiotics and hospital admissions.
Alison Redhead, the manager at Minster Grange, believes that one of the most valuable features of MCM is its fluid monitoring capabilities. Using Group Reporting, Alison has a detailed overview of care delivery, and can quickly and easily spot trends where care needs to be improved.
With Group Reporting now able to report on trends for compliance and safeguarding, there is now valuable awareness among staff, which wouldn’t have been possible before. This has assisted Alison in utilising the data to improve fluid intake.
Empowering care staff to provide a better quality of care
Alison says, ‘We have changed the staffing to focus on hydration in one of our communities. We now nominate one person every day to focus on fluids. Fluids offered are all up at 2000ml.’ This is reflected in the Group Reporting reports with 0% inadequate fluids in this community.
Since June 2017, Minster Grange have improved several of their care processes. Falls assessments are now being completed more frequently where residents have fallen multiple times. In August there were 8 falls, down from an average of 19 falls a month since February 2017. Missed care tasks are at an all-time low, and the accident and incident form completion has improved.
By far the most important benefit of using Mobile Care Monitoring is the increased empowerment of care staff to provide the best quality of care for people. Alison explains that ‘a member of the care team came to me and requested that a resident was put on fluid watch as they were concerned that they weren’t drinking enough. The fact that this member of staff, rather than feel frustrated, knew that the system could support us shows just how invaluable the system is.’