Connecting residents, families, and care staff and elevating the daily resident experience
We are thrilled to announce that as of February 2025, we will be replacing Relatives Gateway with the ‘Family Engagement Module’.
The Family Engagement Module, part of our Resident Experience tool (our new platform driven by research focused on resident experience), offers a host of new features and improvements that aim to enhance residents' social care experiences.
Aligning with the Care Quality Commission's evidence category, 'People's experience of health and care services,' the Family Engagement Module helps to ensure that care providers collect evidence that truly matters. Helping to connect residents, families, and care staff and elevating the daily resident experience, this innovative, easy-to-use, fully integrated 'hub' offers a whole host of benefits for everyone.
What's the difference between the Family Engagement Module and Relatives Gateway?
The Family Engagement Module offers a whole host of benefits, allowing families to stay connected to their loved ones in care via an easy-to-use app. Below, you can view a direct comparison to help you understand the difference between the two tools.
How does using theFamily Engagement Module benefit you?
Receive care updates
Real-time access to care information for families, giving care services an easy-to-use portal for managing family members.
Schedule video calls
Residents can easily keep in touch with loved ones wherever they are! Both family members and staff can schedule video calls, which are fully integrated into the platform and require no other logins or apps to use, along with 'push notifications' to notify staff and family of any call requests!
Surveys for residents and family
This simple-to-use survey creator with custom options allows you to tailor the surveys however you wish! You can publish your surveys to residents and families with the opportunity to download and analyse your results! Our surveys align with the CQC's evidence category, 'People's experience of health and care services', ensuring that you are collecting evidence that matters.
Share updates, images, and videos
Staff can easily share moments, photos, videos, and messages with the family, truly connecting people to the daily journey that their loved ones experience within the care service!
A Resident Experience Tool
The Family Engagement Module is part of our resident experience tool, a pioneering, easy-to-use, fully integrated 'hub' that connects residents, families, and care staff to enhance the daily resident experience.
Our resident experience tool allows you to pick and choose modules best suited for your organisation. These modules have a host of benefits across the three main user areas focusing on the resident, staff and the family and provide you with a flexible, customised resident experience tool.
If you're interested in learning more about our resident experience solutions please schedule a consultation with our team.
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