Introducing the Family Engagement Module, the new and improved Relatives Gateway platform 

Connecting residents, families, and care staff and elevating the daily resident experience 

We are thrilled to announce that as of August 2024, we will be replacing Relatives Gateway with the ‘Family Engagement Module’. 

The Family Engagement Module, now part of Reshub (our new platform driven by research focused on resident experience), offers a host of new features and improvements that aim to enhance residents' social care experiences. 

Aligning with the Care Quality Commission's evidence category, 'People's experience of health and care services,' the Family Engagement Module helps to ensure that care providers collect evidence that truly matters. Helping to connect residents, families, and care staff and elevating the daily resident experience, this innovative, easy-to-use, fully integrated 'hub' offers a whole host of benefits for everyone.  

FamilyHub (2)

What's the difference between the Family Engagement Module and Relatives Gateway?  

The Family Engagement Module offers a whole host of benefits, allowing families to stay connected to their loved ones in care via an easy-to-use app.  Below, you can view a direct comparison to help you understand the difference between the two tools.  

PCS - Relatives Gateway VS Family Module_2

How does using the Family Engagement Module benefit you?  

PCS App updating files

Receive care updates

Real-time access to care information for families, giving care services an easy-to-use portal for managing family members. 

PCS Relatives Gateaway

Schedule video calls

Residents can easily keep in touch with loved ones wherever they are! Both family members and staff can schedule video calls, which are fully integrated into the platform and require no other logins or apps to use, along with 'push notifications' to notify staff and family of any call requests!  

PCS Care Sector Benchmarking

Surveys for residents and family

This simple-to-use survey creator with custom options allows you to tailor the surveys however you wish! You can publish your surveys to residents and families with the opportunity to download and analyse your results! Our surveys align with the CQC's evidence category, 'People's experience of health and care services', ensuring that you are collecting evidence that matters.

PCS Email

Share updates, images, and videos

Staff can easily share moments, photos, videos, and messages with the family, truly connecting people to the daily journey that their loved ones experience within the care service! 

What's Reshub?

The Family Engagement Module is part of ResHub, a pioneering, easy-to-use, fully integrated 'hub' that connects residents, families, and care staff to enhance the daily resident experience.

ResHub - Multi Device Vertical - no background

Did you know that ResHub can grow with your organisation? 

ResHub allows you to pick and choose modules best suited for your organisation. These modules have a host of benefits across ResHub's three main areas focusing on the resident, staff and the family (FamilyHub, StaffHub, MyHub) and provide you with a flexible, customised resident experience tool.    

If you're interested in learning more about ResHub, please schedule a consultation with our team.