Data Security

Regional managers often visit multiple locations and need access to the data in the system on the road. 

Each organisation has restrictions set up for each site. Regional managers can be authorised within these restrictions to access the system anywhere outside the site while still knowing the organisation’s data is safe! 

The carer comes into the home, picks up a device and starts their shift. They put the device down for a few minutes whilst helping someone, but all is well because the Care App automatically locks itself, so your records are safe. 

If a carer finishes work for the day and accidentally takes the device home – don’t worry! With location restrictions set up, service user records cannot be accessed outside of the home. 

Furthermore, our digital social care record system enables two-factor authentication, helping to protect resident privacy and data.

Close relatives can be given secure access to their loved ones’ care records via the Relatives Gateway from their own devices. 

Organisations can choose what information they want to share from both an organisational and  an individual relative basis. 

This means they are fully in control of their data, even when sharing it outside the organisation, meaning they can remain GDPR compliant.