Engaging with family

Family Engagement Module (the new and enhanced Relatives Gateway platform)

Helping to elevate the daily resident experience

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PCS Relatives Gateaway

What does the Family Engagement Module do? 

The Family Engagement Module is designed to align with the Care Quality Commission's evidence category, 'People's experience of health and care services'.

The module serves as a vital tool for care providers, enabling them to collect essential evidence that significantly impacts the quality of care. This innovative and easy-to-use module also aims to elevate the daily resident experience by facilitating seamless communication and collaboration among residents, their families, and the care staff.

Its fully integrated 'hub' provides a centralised platform offering a wide array of benefits for all involved parties, ultimately leading to an enhanced and more person-centred approach to care.

Furthermore, when connected with mCare, families can access their loved one's care information in real-time, giving care services an easy-to-use portal for managing family members.

What are the benefits of the Family Engagement Module?

  • Receive care updates: Families can access their loved one's care information in real-time, giving care services an easy-to-use portal for managing family members.
  • Schedule video calls: Residents and family members can easily stay connected no matter where they are!
  • Surveys for residents and family: Ensuring care providers collect evidence that matters.
  • Share updates, images, and videos: Share special moments, photos, videos, and messages with the family, truly connecting people to the daily journey that their loved ones experience!

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