02.18.2025 PCS
Expanding to support our customers, help bridge the skills gap in the social care sector and improve resident wellbeing
According to the UK parliament, around 1.59 million people worked in England's adult social care sector in 2023/24. This sector plays a critical role in supporting the health and wellbeing of countless individuals. Yet, many frontline care workers often find themselves without access to vital training and professional development essential for effectively carrying out their daily responsibilities.
Insufficient training for care workers
In 2023, the Care Quality Commission (CQC) published its annual 'State of Care' report (2022/23), which assesses health care and social care in England.
The report looks at the trends, shares examples of 'good' and 'outstanding' care, and highlights where care needs to improve.
The CQC conducted surveys and organised focus groups with health and care professionals to better understand what constitutes good workforce wellbeing.
One of the main points raised by these professionals was the desire for employers and leaders to support staff's professional development through training and regular performance appraisals.
Additionally, in 2023, several other reports concerning the care workforce were released.
One notable example is the New Economics Foundation (NEF) report, a British think tank that advocates for social, economic, and environmental justice.
The report titled 'A Care Workforce Fit for Britain' highlights on its first page that the main reason care needs remain unmet is the lack of trained care workers.
Prioritising learning and development
Recognising the challenges above, in 2024, we decided to prioritise learning and development initiatives to enhance the workforce's skills and capabilities and improve the wellbeing of residents across the UK.
Learning and development are essential for helping individuals acquire the necessary skills and knowledge to deliver high-quality care and support.
To further this initiative, we acquired Redcrier Training Solutions, one of the largest and most reputable training suppliers in the UK care sector, further expanding our Connected Care offering.
Johan Jardevall, CEO at Person Centred Software, says,
''This acquisition is expected to significantly bolster the training resources available to care workers, ensuring our customers are better equipped to meet the evolving demands of the social care sector and provide exceptional care and support to those in need.
Additionally, Redcrier not only serves our valued customers but also extends its services to the broader community. Our training is designed for various groups, including family carers who support loved ones at home, micro providers who deliver personalised care services, and individuals considering a career in social care but who may be uncertain about how to take the first steps.
Through these efforts, we aim to cultivate a more skilled and confident workforce, elevating the standards of care and support across the sector and significantly enhancing the quality of life for thousands of residents''.
You can rely on us to support you throughout your training and learning journey in social care!
At Redcrier, we are passionate about delivering outstanding support and complimentary coursework marking. With our extensive knowledge and experience in compliance and training within the social care sector, we offer valuable insights and constructive feedback that can help you deliver exceptional care and create a safer environment for all.
Our commitment to continuous improvement ensures we are constantly evolving and expanding our course list to meet the diverse needs of our customers.
We focus on empowering care staff to work autonomously, equipping them with the skills and knowledge they need to excel in their roles. Our comprehensive training courses boost individual confidence, contribute to the overall efficiency and success of the care organisations we serve, and, most importantly, improve the lives of those they care for.
Our expertise makes us a reliable safety net for care organisations seeking to enhance their service quality and staff competency and maintain compliance. Over the years, we have established long-lasting relationships with many care providers who have consistently turned to us for their training needs. Some of these organisations have benefited from our solutions for over a decade, highlighting the quality and effectiveness of our training courses and reflecting our commitment to continuous improvement and customer satisfaction.
Our training delivery options for care providers
Redcrier is a comprehensive training solution designed to meet the diverse needs of care organisations. Regardless of the budget, preferred delivery method, staffing requirements, or organisation size, Redcrier can customise training packages for care providers of all service types, including health professionals.
These packages aim to enhance the workforce's skills and knowledge within the health and care sector.
All of Redcrier's courses align with regulatory standards and offer three delivery options:
- Face to Face: These sessions offer an excellent opportunity for Redcrier's trainers to share their expertise on various health and social care course topics. In addition to this valuable insight, the sessions foster a collaborative environment where care staff can engage in meaningful discussions and share their ideas and experiences relating directly to their care environment and residents.
- eLearning: Redcrier's eLearning is designed to help care staff effectively map out their required training. The software automatically tracks which employees require courses at the relevant intervals. Using eLearning can ensure that each team member receives the training they need based on the provider's specifications and their staff's prior achievements. This allows for a more streamlined approach to staff development, ensuring that all training requirements are met in a timely manner while facilitating professional growth within the organisation's care team.
- Distance Learning: Redcrier's Distance Learning has been designed to ensure that once the care organisation acquires a system license, it will have immediate access to all online training materials. This convenient setup empowers care organisations to conduct staff training sessions at their discretion, allowing them to tailor the training to the specific needs of their team and organisation. Additionally, readily available resources will facilitate ongoing development and ensure that care staff can continuously improve their skills and knowledge. As a result, they are well-equipped to maintain consistently high levels of care and service for those under their care.
Why care providers choose Redcrier:
"We are now approaching 100% compliance and have visibility of exactly what we need to do to be fully compliant with our training - this would not have been achievable without Redcrier."
Care Manager, Bradford
"I am writing this personal recommendation because it's rare to find people who are truly passionate about their work and go above and beyond to assist their customers. Kara from Redcrier is one such person who has helped both the entire team and me at Cleeve Lodge residential care home on multiple occasions. I believe it's important to share the positive customer experience she has provided and express my gratitude for her time and support to our organisation; she has been invaluable in helping us transition from a paper-based learning system to a digital system. Fantastic service all around."
Care Manager, Manchester
"We switched to Redcrier at the end of last year to deliver our in-house training. We couldn't be happier with our decision to switch. Redcrier is a very professional company that accommodated our needs to a high standard. Chris, our trainer, is brilliant; he delivers the courses to a very high standard and makes each course enjoyable while learning something new. The feedback from all of our staff is brilliant. So much so that we have booked them for our in-house training this year and signed up for the e-learning course."
Care Manager, Newcastle
Our future development strategies for Redcrier
We're gearing up for an exciting transformation of Redcrier. This initiative includes a redesign of the website to enhance user experience and accessibility, making it easier for learners to navigate and engage with the available resources.
Additionally, the team is committed to expanding the course offerings and introducing a wider range of topics and skill levels to better meet the diverse needs of its learners, so stay tuned for more updates!
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